I'm always trying to make you happy!
So if you have any questions, feel free to reach out to me.

maaike.e.canne@gmail.com


FAQ


Standard and small package
What type of package to choose at check-out?


All items in my shop are ‘standard package’, unless mentioned below the item that it’s ‘small package’.


I am shopping from the Netherlands and would like to pay using Ideal, is that possible?

Unfortunately, this shop does not support Ideal. If you are shopping from the Netherlands and are not able to pay using the available payment methods, you can send an e-mail to maaike.e.canne@gmail.com to arrange the payment by direct bank transfer or Tikkie.


How long will my order take to arrive?

All orders are shipped from the Netherlands. 

Netherlands
Standard: 1-5 Business Days

EU & UK, Switzerland, Scandinavia
Standard: 4-7 Business Days

Eastern Europe
Standard: 5-10 Business Days

North America - USA, Canada & Mexico
Standard: 10-21 Business Days

Asia, Australia & New Zealand
Standard: 10-21 Business Days

Africa & Rest of the World
Standard: 10-21 Business Days









Can I see where my parcel is?

Goods are always sent with a track & trace. If you'd like to follow/track your parcel, and didn’t receive your T&T code, please e-mail me.


Import Duties

Import duties, taxes and customs clearance fees are not included in the item price or shipping costs. We are not responsible for these costs and/or fees.














What happens when my parcel is damaged or faulty?

If the shopowner is at fault, for example if your item is sent in error (wrong item, wrong quantity etc.) I will cover shipping return and/or exchange charges.

Please note that I'm not responsible for damages, losses or delays incurred by PostNL or any other shipping service. If you experience any damages, losses or other issues with shipping, please contact me within 10 days of receiving your order. I will see if there is anything I can do to help.

Want to be sure your parcel is safe? Please reach out to me via e-mail for insured shipping and we can make this happen! maaike.e.canne@gmail.com


Do you accept returns?

I accept returns up to 10 days after you have received your item. Your item must be unworn, unused and in the condition it arrived in. To request a return, contact maaike.e.canne@gmail.com with the details of your order and the reason for requesting a return. Please note that if you wish to exchange your item, it is not guaranteed we will have the new item in stock.

There are no refunds or exchange on Sale items (unless faulty).

Please note that you are responsible for all return shipping charges and making sure the parcel arrives safely back at the studio. I recommend that you choose a shipping option that provides tracking code.

Send the parcel to:

Maaike Canne
Middellandplein 9B
3021 BSRotterdam
The Netherlands







Print information



I have seen a print online, but I can not find it in this shop. Is it available somewhere else?
I also sell prints on Roomfifty (Shop here) and RISO prints at Kiblind (shop here). The Bellerose & Creative Boom print are sold out.

What is a giclée print?

A giclée print is a fine art digital print made on a professional inkjet printer. This very high quality print is a lot more sustainable than regular prints. It has been printed with archival inks that are fade-resistant.

Do you offer framed prints?

Unfortunately, we do not offer framed prints through this shop. All prints have standard dimensions, so it is fairly easy to find a suitable and affordable frame.